Terms & conditions

Terms & Conditions

Welcome to Souqini! By accessing or using our website, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General

These Terms & Conditions apply to all visitors, users, and customers of Souqini. By using our website, you agree to be bound by these terms.

2. Products & Pricing

  • All products listed are subject to availability.

  • We reserve the right to change prices, product descriptions, and stock without prior notice.

  • Prices are displayed in AED and include VAT (if applicable).

3. Orders & Payments

  • Orders can be placed online through our website.

  • We accept cash on delivery, credit/debit cards, and online payment gateways.

  • You will receive an order confirmation by email once the purchase is completed.

4. Shipping & Delivery

  • We offer free shipping on orders over AED 100 within the UAE.

  • Orders are typically delivered within 1–3 business days, depending on your location.

  • Delivery delays due to external factors (e.g. weather, courier issues) are beyond our control.

5. Returns & Exchanges

  • Items can be returned or exchanged within 7 days of delivery, provided they are unused, in original packaging, and meet our return conditions.

  • Some items (e.g. personal care, opened electronics) may be non-returnable for hygiene or safety reasons.

  • Refunds are processed once the returned item is inspected and approved.

6. User Accounts

  • You are responsible for maintaining the confidentiality of your account details.

  • We reserve the right to suspend or terminate accounts for misuse or violation of our policies.

7. Intellectual Property

All content on the website (logos, images, text, graphics) is the property of Souqini and may not be used or reproduced without permission.

8. Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our website or products.

9. Governing Law

These Terms & Conditions are governed by the laws of the United Arab Emirates. Any disputes will be handled in accordance with UAE law.

10. Contact Us

If you have any questions about these terms, please contact us at:
📧 support@souqini.com